SHIPPING &

DELIVERY POLICY

Last Updated: April 2026 Applies To: All orders placed on Rugby‑Magic.com by customers located within the United States. 1. Order Processing Times • Orders are processed Monday–Friday, excluding public holidays. • Standard processing time is 1–2 business days. • Orders placed after 2:00 PM (local warehouse time) may be processed the next business day. • During peak periods (sales, holidays, product launches), processing times may extend. 2. Shipping Methods & Estimated Delivery. We offer the following domestic shipping options: • Standard Shipping (3–7 business days) • Expedited Shipping (2–3 business days) • Priority / Express Shipping (1–2 business days) Delivery estimates begin after your order has been processed and dispatched. Note: Delivery timelines are estimates only. Carriers may experience delays due to weather, operational issues, or peak‑season congestion. 3. Shipping Rates Shipping costs are calculated at checkout based on: • Destination address • Weight and dimensions of the order • Selected shipping method Promotional free-shipping offers (if applicable) will be clearly displayed at checkout. 4. Order Tracking Once your order ships, you will receive a confirmation email containing: • Tracking number • Carrier name • Link to real-time tracking updates Tracking may take up to 24 hours to activate after dispatch. 5. Incorrect or Incomplete Addresses Customers are responsible for providing accurate shipping information. If an order is returned due to: • Incorrect address • Missing apartment/suite number • Recipient unavailable …additional shipping fees may apply to re-send the package. 6. Delivery Issues & Lost Packages If your package shows as delivered but cannot be located: • Check with household members or neighbors • Verify the address provided • Contact the carrier directly for GPS confirmation If the carrier cannot resolve the issue, contact us within 7 days of the marked delivery date. We will assist with a claim, but Rugby- Magic.com is not liable for packages stolen after delivery confirmation. 7. Damaged or Missing Items If your order arrives damaged or incomplete: • Notify us within 48 hours of delivery • Provide photos of the packaging and product • Include your order number and description of the issue We will arrange a replacement or resolution according to our Refund & Returns Policy. 8. International Shipping (If Enabled) For international customers: • Customs duties, taxes, and import fees are the responsibility of the recipient • U.S. Customs and Border Protection requires accurate product descriptions and values to avoid delays Orders refused due to unpaid duties will not be refunded until the package is returned to us. 9. Tariffs & Regulatory Compliance For shipments entering the United States: • Parcels may be subject to tariffs, including updated rules for goods under USD $800 • Accurate customs declarations are mandatory to avoid penalties or clearance delays We comply with all U.S. import regulations and ensure proper documentation accompanies each shipment. 10. Pre‑Order & Back‑Order Items If your order contains pre‑order or back‑order items: • Your entire order may ship together once all items are available • Alternatively, you may request split‑shipping (additional fees may apply) • Estimated availability dates will be displayed on the product page. 11. Changes or Cancellations To modify or cancel an order, contact us immediately. Once an order has entered processing or shipped, changes may no longer be possible. 12. Contact Us For shipping‑related questions Rugby-Magic Inc Email: info@rugby-magic.com Address: Suite 1702, 265 Franklin Street Boston MA 02215 USA